Reply-to Email
By default, the "reply-to" address for all system-generated or notification e-mails is set to service@smartygrants.com.au (AU/NZ) or service@smartygrants.co.uk (UK/Europe).
This can be changed account wide, and for specific programs and rounds.
Account wide
An Administrator user can change the "reply-to" address to any account user set up in the account.
How to change email setting?
- Go to Account Settings and click on the 'Reply-to Email' option.
- Select the desired email address you wish all 'reply-to' addresses to be set for Account wide system-generated or notification emails (excluding mailouts).
Program specific
An administrator can change the “reply-to” email for individual programs through the Program Settings. By default, this will be set to the Account wide reply-to email address (set above).
How to change program email setting?
- Go to Account Settings and click on ‘Programs’
- Create a new program, or click edit beside an existing program name
- Enter in the desired email address. You can choose to send a Test Email to this email address before saving.
Round
By default, this will be set to the program reply-to email address. However, you can change this for individual rounds.
How to change round email setting?
- Create or edit a round
- Enter the desired email address. You can choose to send a Test Email to this email address before saving.
What email notifications does this include?
Below includes a list of all system generated email notifications that the 'reply-to' setting effects, and which level email the replies will be sent to:
| Account | Program | Round* | |
|---|---|---|---|
User Account Created |  | ||
Welcome User added to a new account | | ||
Send login instructions to user | | ||
Confirm change in user details | | ||
Password Reset | | ||
Password Reset Fail | | ||
Bulk Export is completed | | ||
| Change Application User | | | |
Add a form to an application | | | |
Form is reopened | | | |
Due date for form submission changed | | | |
Request access to an unsubmitted application | | | |
Applicant - Submission Started | | | |
Applicant - Confirmation of Submission | | |
* Rounds are set to use the program reply-to email address by default. This means that if you do not set a reply-to email address at the round level, the program reply-to email address will be used. If you set a reply-to email address at the round level, then this will override the program reply-to email.